Frasberg — Official Documents · Version 1.0 — August 2026
Provider SLA Contract
1. Uptime Guarantee
99.9% uptime (Standard) · 99.95% (Premium) · 99.99% (Enterprise) · 99.995% (Dedicated). Live measured uptime is published at /status.
2. Latency Targets
Luchii-6-Plus: 250–450ms · Luchii-6-Mini: 150–300ms · Luchii-6-Embed: <100ms
3. Error Rate Targets
<0.5% (Premium) · <0.2% (Enterprise) · <0.1% (Dedicated)
4. Failover
Multi-region failover is automatic for enterprise tenants.
5. Support Response Times
Standard: 24 hours · Premium: 4 hours · Enterprise: 1 hour · Dedicated: 15 minutes
6. Incident Reporting
All incidents are posted on https://status.frasberg.com
7. Remedies
If SLA is not met, Frasberg provides service credits.
8. Governing Law
Delaware, United States.
By integrating Frasberg, Partner agrees to these terms. Questions: support@frasberg.com · Operated by FRASBERG INC.